Main Objective:
The Finance Compliance and Support Department oversees financial operations, ensures compliance with regulations, and provides support services to the organization.
The IT and Support Officer is responsible for managing and maintaining IT infrastructure, providing technical support, and overseeing logistics and procurement activities to ensure smooth operations.
Accountabilities:
IT Responsibilities – 70%:
• Set up new employees by installing and configuring hardware and software requirements for the position.
• Act as the initial point of contact for all requests and inquiries related to IT incoming and outgoing (First and second level IT Support).
• Troubleshoot and fix common IT problems quickly and efficiently.
• Assist in policy drafting and implementation for IT, including creating data protection procedures with the Head of Department and OCB IPCO.
• Lead on all IT related projects, including various HR and Finance applications and other adhoc applications in coordination with the Head of Department.
• Develop and implement a comprehensive tracking system of MSF Lebanon’s software and hardware assets, including all applications, passwords and related details.
• Support and train staff on using Office 365, Teams, and other essential applications, and provide regular training sessions.
• Establish MSF Lebanon Data Protection policies, protocols and SoPs in coordination with the HoD and IPCO.
• Support the HoD in developing and troubleshooting internal systems created by the department utilising Power Automate, VBA and similar tools.
• Support the Facility Management team with intersectional IT requests.
Logistics Responsibilities – 15%:
• Execute logistics for the transportation and delivery of goods and services.
• Establish and maintain relationships with suppliers and service providers.
• Monitor and report on the status of logistics activities.
• Ensure proper documentation and record-keeping for all logistics transactions.
• Conduct regular audits of logistics processes to ensure accuracy and efficiency.
Procurement Responsibilities – 15%:
• Lead procurement processes, including sourcing, purchasing, and inventory management.
• Ensure compliance with MSF procurement policies and donor requirements.
• Develop and maintain relationships with suppliers and service providers.
• Monitor and report on the status of procurement activities.
• Ensure proper documentation and record-keeping for all procurement transactions.
• Conduct regular audits of procurement processes to ensure accuracy and efficiency.