Referral Focal Point – Bekaa – Activity Rate 100%

Doctors Without Borders / Médecins Sans Frontières (MSF) is an international medical humanitarian organization created by doctors and journalists in 1971. Today, MSF provides independent, impartial assistance in more than 60 countries to people whose survival is threatened by violence, neglect, or catastrophe, primarily due to armed conflict, epidemics, malnutrition, and exclusion from health care or natural disasters. MSF in Lebanon currently has 2 projects mainly on primary health care and mental health, in Wadi Khaled and the Bekaa valley.

MSF is committed to achieving diversity, equity, and inclusion within its workforce irrespective of gender, nationality, disability, sexual orientation, culture, religious and ethnic backgrounds. All job applications will be treated in strictest confidence.

Starting date: ASAP
Type of contract: 100%, fixed term, 12 months, renewable.
Updated competitive salary package with benefits including allowances, medical coverage, and 5 weeks of paid leave
Place of work: Bekaa
Salary: 25 247 880 LBP

Scope of responsibility:
Ensure the follow-up and management of patients (MSF-staff or beneficiary) in need of referral to a second or third level health facility, in accordance with the Mission’s policy and referral criteria.

Function responsibilities include:

  • Ensuring that all referrals are approved according to the patient referral criteria established by the mission. Evaluate each referral proposal and validate according to agreed upon criteria.
  • Ensuring the management of patients referred .
  • Together and in coordination with the project team and the logistics department, organizing the movement of patients, guards and accompanying medical staff (when necessary).
  • Referring/accompanying the patient to the most appropriate hospital, according to the patient’s pathology and the competencies/specialties of each of the selected structures and according to the mission’s referral policy, to ensure the best possible care.
  • Ensuring regular monitoring of the patient’s progress, with regular visits to the health facilities, participation in ward rounds of our patients, and discussions if necessary with the staff, making sure that the treatment is given and the diagnostic tests are performed within the established criteria;
  • Ensuring that MSF patients do receive timely their treatment (are not being kept unnecessarily )not hang around in the chosen hospitals for no logical reason in order to avoid additional costs for MSF
  • Informing the medical coordination in case of difficulties in management.
  • Taking care of administrative issues related to referrals (completion of patient files, counter-referrals, per diem, invoice control, appointments, etc.).
  • Ensuring the regular update of the referral table of each project and send them on a weekly basis for a good follow-up of the evolution of referred patients.
  • Ensuring that the counter-referral file is sent to the projects once the patient is discharged from the health facility.
  • MSF focal point in the hospitals where the patients are referred, were the interlocutor with the nursing staff (nurses, doctors, surgeons) and administrative staff of the health structures involved.
  • If necessary, supporting the department in other areas related to patient management (sending samples, tracking specific drugs with the Ministry of Health and others).

According to the national staff health policy, following up on patients (MSF staff) referred to the selected hospitals. Evaluate/validate/schedule (in communication with medical coordination) needed services outside the framework agreement.

Specific activities:

  • Coordination of referrals from Arsal, Hermel and Qaa PHCs between MSF, ambulance services and referral hospitals
  • Follow-up of referred patients. Schedule visits with technical referents as needed Ensure the respect of service agreements (especially regarding care prices) by referral hospitals
  • Case discussion with technical referents and PMR if needed
    Good collaboration with NextCare, UNHRC, LRC and IMA to ensure availability of places in referral hospital and transport of patients
  • Booking appointments for specialized consultations
  • Booking appointments for lab tests and other exams
  • Collection and treatment of invoices from hospital or specialists
  • Data collection and analysis of referrals
  • Contribution to medical SITREPs : bi-monthly, semi-annual and annual
  • Collaboration with social workers for patient follow-up at the community level.Support to PMR

    Staff health : booking appointments with specialists for expats ; translate medical reports in Arabic (respect confidentiality) upon request ; check invoices for reimbursements of dental and ophthalmic care and fill reimbursement forms for finance prior PMR validation
    Participation to medical briefings (referral part).

IT & Admin Assistant

IT: (LoE 40%)

  • Provide IT support for maintenance requests in house or via an external provider
  • Lead on the definition of IT needs and suggest course of action to the HoSS
  • Lead on defining technical specifications and the procurement of all IT items
  • Setting up new and old machines (Laptops), including for first time users
  • Configuring and managing local area networks (Including switches, firewalls and access points)
  • Setting up printers and other peripherals as needed
  • Create and manage Office 365 accounts and support on 365 applications like Teams
  • Lead on issues of IT security breaches
  • Run periodical preventive maintenance operations on IT hardware
  • Setup needed hardware and peripherals for online and offline meetings
  • Understand access points and support on the creation of access card
  • In coordination with the HoSS, prepare trainings on ICT related issues
  • Assist the HoSS in the execution of processes designed to streamline work
  • Proactively proposes solutions on ICT issues and pushes for implementation

Logistics and Procurement (LoE 40%):

  • Assists in the planning on the activity implementation needs
  • Assists on the procurement of goods and services for the various departments
  • Ensure that all procurement is compliant and that invoices are entered into the system
  • Manage all in country and international movement for local and international staff
  • Coordinate with the facility management teams on venues and selection of guest houses
  • Work closely with MSF one Supply team to ensure effective procurement
  • Ensure all procurement is ethical and per MSF requirements
  • Track, receive and dispatch received goods
  • Support in event management including, translation, venues, audio-visual equipment
  • Ensure all purchases are compliant before submission for payment to Finance
  • Ensure all newcomers have the proper work tools
  • Procure supplies, equipment, and materials for all activities/ departments.
  • Coordinate and follow up with the supply team on quotations and purchases
  • Create and maintain contact with vendors and service providers
  • Manage incoming and outgoing post including delivery of parcels and documents, including to state entities

Admin work (LoE 20%):

  • Assist in the entry of invoices and other expenses
  • Assist in contacting beneficiaries to collect payments
  • Assists in the signing, scanning and filing of the monthly financial report